Private Medical Practice — Est. 2019
What Is Delayed Care Actually Costing You?
Most physicians track your cholesterol. They don't track your time. Enter three numbers and see the real price of standard care.
Cost of Standard Care Estimator
~2 min
$/hr
40hrs
5 hrsavg: 40 hrs/year120 hrs
21days
1 daynational avg: 24 days90 days
6times
1avg: 6 times20
< 2 hrs
Average Response Time
≤ 100
Patients Per Physician
24/7
Direct Physician Access
Same Day
Appointment Availability
9 Years
Practicing Concierge Medicine
4.98/5
Patient Satisfaction Score
< 2 hrs
Average Response Time
≤ 100
Patients Per Physician
24/7
Direct Physician Access
Same Day
Appointment Availability
9 Years
Practicing Concierge Medicine
4.98/5
Patient Satisfaction Score
The Honest Comparison
Standard Care vs. Concierge Membership
Twelve dimensions. No spin. These numbers come from the American Medical Association, not our marketing department.
Dimension
Standard Care
ConciergeMD
Average wait for appointment
17 days
Same day
Appointment length
7 minutes
60 minutes
Physician's personal cell number
No
Yes
After-hours access
Urgent care / ER
Direct call, any time
Hospital accompaniment
No
Yes
Specialist referral timeline
24+ days average
48 hours or less
Physician remembers your history
Unlikely
Always
Annual preventive care review
Billed separately
Included
Telehealth availability
Scheduled only
On demand
Care coordination across specialists
Self-managed
Physician-led
Medical record continuity
Fragmented
Complete, always current
Time to diagnosis (avg)
3–6 weeks
24–72 hours
Patient Stories
The table wasn't exaggerating.
Each story is anchored to a specific row in the comparison above — because data without context is just decoration.
Marcus Whitfield
Co-Founder & CEO, Arcadia Systems (Series B)
After-hours access
"It was 2:07 a.m. I had chest pressure that felt different. I texted Dr. Harlow. She called back in four minutes, walked me through it, and had me at the right specialist by 10 a.m. That's not medicine. That's a different category entirely."
San Francisco, CA
Priya Subramaniam
SVP Product
Appointment length
"My last GP saw me for nine minutes and prescribed something I'd already tried twice. Dr. Harlow spent an hour on my first visit. She'd read everything before I walked in."
James & Nadia Okonkwo
Portland, OR
Medical record continuity
"We used to rotate through whoever was available at the urgent care. Our kids' records were spread across five different systems. Now there's one doctor who knows all four of us."
Specialist referral timeline
"My company added ConciergeMD to my comp package. I was skeptical. Then I needed a cardiologist. Forty-eight hours, not six weeks. That number from the table is real."
Diane Castellano
Veridian Capital Partners
Hospital accompaniment
"She met me at the hospital door. Not the waiting room. The door. I didn't know doctors still did that. I thought that was a thing from old movies."
Trevor Nakamura
Fieldstone Labs
Sofia Reyes-Alvarez
Managing Partner, Thornwood Ventures
Physician remembers your history
"I've seen twelve different doctors in the last three years. Every single one asked me to repeat my history. Dr. Harlow had it memorized before my second appointment. The difference is not subtle."
Miami, FL
Dr. Sarah Harlow, MD
Board-certified in Internal Medicine. Trained at UCSF. Nine years practicing concierge medicine. Currently accepting a limited number of new patients.
UCSF School of Medicine, 2011
ABIM Board Certified, Internal Medicine
≤100 patients — by design
Now Accepting New PatientsYour first consultation is a conversation,
Your first consultation is a conversation,
not an intake form.
We ask one question before anything else: what's broken about your current care? That answer shapes everything that follows.
45-minute private consultation
No rushing. No clipboard. Dr. Harlow reviews your history before you arrive.
Encrypted, confidential intake
Your information is never shared with insurers or third-party billing systems.
Membership decision is yours
No pressure, no sales funnel. If it's not the right fit, we'll say so.
Schedule Your Private Consultation
No insurance fields. No intake paperwork. That comes later.